Terms and Conditions of Trading

Please read carefully before making your purchase. By placing an order with us online, you are agreeing to the following terms & conditions:

Product Description:

Every effort has been made to ensure that descriptions and measurements are correct and photographic images are as realistic as possible. The products are individually hand-made and whilst every effort is made to maintain consistency in size and form it should be pointed out that slight variations do occur.

Payment:

We accept payment by Paypal which is safe and easy to use.. If you do not have a Paypal account you may still pay by card through the Paypal system without registering. UK customers may prefer to pay by cheque. Please email julie@MaterialPleasures.net for more details.

Packaging:

All orders are wrapped in recyclable materials where possible and the fine bone china is packaged in our lovely mulberry coloured boxes (made from ECF pulps) with the Material Pleasures logo.

Free shipping within the UK:

Your order will usually be sent by Royal Mail Recorded Delivery and will require a signature on arrival.

Overseas Shipping:

For overseas customers, shipping costs will vary and we will have to charge costs, sorry! We cannot be held responsible for any possible import duties or taxes or delays caused by foreign customs authorities.

Delivery:

Most UK orders are normally sent out within 7 working days (subject to stock availability). Confirmation of your order will be emailed. Please email julie@MaterialPleasures.net if you require your order by a specific date and we will do our best to help. Overseas orders will take a little longer, please allow 2-3 weeks.

Returns:

All Material Pleasures fine bone china and earthenware is individually hand-made and slight variations may occur. If you are not happy with your order, please notify us immediately and we will be pleased to refund you if the product is unused, undamaged and returned to us wrapped carefully in its original packaging. We cannot refund the return postage unless goods are faulty or damaged, sorry!

Damage in transit:

All reasonable care is taken in packing your order; any damage must be reported within a week of delivery. Please return or photograph the damaged item and we will be happy to replace.

Copyright:

All Intellectual Property in our products and designs are and will remain the property of Julie Spurgeon t/as Material Pleasures. Any infringement of these rights will be pursued rigorously.

Privacy Policy

We will never pass on your details to any third party and we will not keep your credit card details on file. You may receive the occasional email but only if you have elected to be on our mailing list.

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